Frequently Asked Questions

What are your products made of?

All our products are made with 100% natural ingredients — plant oils, butters, essential oils, and herbal extracts. No SLS, parabens, or artificial chemicals. Each product listing shows the full ingredient list.

Are the products handcrafted?

Yes! Every soap is handcrafted using the cold process method. This preserves natural glycerin and beneficial nutrients that commercial soaps strip away. Due to the handmade nature, slight variations in color and texture are normal.

How do I place an order?

Browse products, add items to your cart, proceed to checkout, fill in your shipping details, and place your order. You can checkout as a guest or create an account.

What payment methods do you accept?

We accept Cash on Delivery (COD), UPI, Credit/Debit Cards, and Net Banking.

How long does delivery take?

Metro cities: 3-5 business days. Other cities: 5-7 business days. Remote areas: 7-10 business days.

Is shipping free?

Yes, shipping is free for orders above ₹500. Orders below ₹500 have a flat ₹50 shipping charge.

Can I return a product?

Yes, you can return products within 7 days of delivery if they are damaged, defective, or not as described. See our Return Policy for details.

How do I track my order?

Visit our Track Order page and enter your order number. You'll also receive tracking updates via email.

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you can return it after delivery.

How should I store natural soaps?

Keep soaps on a well-drained soap dish away from direct water spray. This helps them last longer. Store unused soaps in a cool, dry place.

Are your products suitable for sensitive skin?

Most of our products are gentle enough for sensitive skin, especially Goat Milk Soap and Baby Butter Soap. We recommend doing a patch test first if you have known sensitivities.

Still have questions?

Contact Us